Payment Policy

At Duttim, we are committed to providing a secure and convenient payment process for all our customers. This Payment Policy outlines the accepted payment methods, transaction handling, security measures, and procedures for resolving payment disputes.

1. Accepted Payment Methods

1.1. PayPal

We offer PayPal as a payment option for all our customers. You will be redirected to PayPal’s secure site to complete your transaction.

1.2. Visa/Mastercard

We offer Visa and Mastercard as payment options for all our customers. You can complete your transaction directly on our website.

2. Currency Information

2.1. Currency Used

All prices listed on our website are in SEK unless otherwise stated. The currency will be clearly displayed on product pages and during the checkout process.

3. Payment Security

3.1. Data Encryption

We prioritize the security of your payment information. All transactions on our website are encrypted using Secure Socket Layer (SSL) technology, ensuring your data is protected during transmission.

We use advanced systems to detect and prevent fraud in order to protect your transactions. If any unauthorized or suspicious activity is detected, we may contact you to verify the transaction or cancel the order if necessary.

4. Payment Processing Times

4.1. Immediate Payment

Payments made via credit/debit card or PayPal are processed immediately at checkout. You will receive an order confirmation once your payment has been completed.

4.3. Payment Verification

In some cases, additional verification may be required to process your payment. If your order is flagged for verification, our customer support team will contact you promptly to resolve the issue.

5. Handling Payment Disputes

5.1. Dispute Resolution

If you encounter any issues with your payment, such as incorrect charges, please contact our customer support team immediately at support@duttim.com. We will investigate the matter and work with you to resolve it as quickly as possible.

5.2. Chargebacks

If you initiate a chargeback with your credit card company or payment provider, please note that this may delay the resolution process. We encourage you to contact us first to resolve any payment issues directly.

5.3. Refunds

Refunds, where applicable, will be issued to the original payment method used during the purchase. Please allow 3–5 business days for the refund to be processed and reflected in your account.

5.4. Unauthorized Transactions

If you suspect that an unauthorized transaction has been made using your payment information on our website, please notify us immediately. We will assist you in securing your account and investigating the unauthorized activity.

Contact Us

If you have any questions or concerns, don’t hesitate to reach out. You can contact us directly using the details below, and we’ll get back to you as soon as possible.

Contact Information:
Duttim
Clemenstorget 5
Lund, Skåne 22220
Sweden
support@duttim.com