es, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment either on our website or the carrier’s website. If you encounter any issues, our customer service team is here to assist you.

Free shipping worldwide, approximately 5–7 business days. This includes 1–2 days for processing and 4–5 days for delivery. Every order is shipped from our own warehouse in Sweden.

We offer free shipping on all our products to all destinations. Every shipment is fully trackable and insured all the way to your nearest pickup point.

Yes, all orders include a tracking link, allowing you to follow your delivery every step of the way.

If your order is delayed, our customer support team will assist you in tracking your package and resolving any issues that may arise.

We offer a 14-day hassle-free return policy. Watches must be unused and returned in their original packaging.

Yes, you can exchange your watch for a different size or model within 30 days of purchase, provided it is unused and in its original condition.

Please contact our customer support team at support@duttim.com with your order details, and they will guide you through the process.

If you have already initiated a return, please note that it must be completed within 30 days of receiving your delivery.

Our return address is:
Duttim
Address xx
City, Province postal code
Country (EU)
Support@duttim.com

Many of our watches are water-resistant. Please refer to the product details for the specific water resistance rating (e.g., 30m, 50m, or 100m).

We accept major credit and debit cards, such as VISA/Mastercard.

You can reach us by email at support@duttim.com.

Our support team is available on weekdays and typically responds within 24–48 hours.

We’re here to help. Please contact our support team, and we will assist you with repairs, exchanges, or refunds as needed.

All watches come with a minimum 1-year warranty covering material and workmanship defects.

The warranty covers defects in materials and workmanship. It does not cover normal wear and tear, water damage, or accidental damage.

Please contact us immediately, and we will arrange a replacement or repair at no extra cost.