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Privacy Policy

At Duttim, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines the types of personal information we collect, how we use it, with whom we share it, and what rights you have regarding your information.

1. Data Collection

1.1. Information We Collect

We collect various types of personal information when you visit our website, make a purchase, or interact with our services. This includes, but is not limited to:

Personal Identifiable Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit card details, billing address (Note: we do not store credit card data after the transaction is completed).
Account Information: Username, password, and purchase history if you create an account on our website.
Technical Information: IP address, browser type, device details, and operating system.
Usage Data: Pages viewed, time spent on our site, and referring URLs.
Communication Data: Messages, emails, and any correspondence with our customer service team.

1.2. How We Collect Information

We collect your personal information through various methods, including:

Direct Interactions: When you provide it by creating an account, placing an order, or contacting customer support.
Automated Technologies: Through cookies, web beacons, and other tracking tools as you browse our website.
Third-Party Sources: Data may also be collected from third parties such as social media platforms, advertising networks, or analytics providers.

1.3. Why We Collect Information

We collect your personal data for the following purposes:

To process and fulfill your orders, including shipping, returns, and providing customer support.
To communicate with you regarding your order, account, or inquiries.
To improve our website, products, and services based on your feedback and behavior.
To send marketing communications, promotions, and product updates (with your consent).
To ensure the security and integrity of our site and services.
To comply with legal obligations and regulations.

2. Use of Data

2.1. How We Use Your Information

The personal data we collect is used in the following ways:

Order Processing: To process transactions and deliver your orders.
Account Management: To maintain and manage your user account.
Customer Service: To respond to your inquiries and enhance customer support.
Marketing and Promotions: To send promotional materials and special offers based on your preferences.
Website Improvement: To analyze behavior and trends to enhance functionality and user experience.
Legal Compliance: To meet legal obligations, including taxation and fraud prevention.

2.2. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

3. Sharing with Third Parties

3.1. Sharing of Information

We do not sell, trade, or transfer your personal data to third parties without your consent, except in the following cases:

Service Providers: We may share your information with third-party providers who assist us in operating our website, processing payments, fulfilling orders, or offering customer support. These parties are contractually obligated to keep your data confidential and use it only for the purposes specified by us.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information if required by law or in response to a lawful request from authorities.

3.2. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any external sites you visit.

4. Cookies and Tracking Technologies

4.1. Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and collect data on how you interact with our site. Cookies are small data files stored on your device.

4.2. Types of Cookies We Use

Necessary Cookies: Essential for the proper functioning of the website, such as keeping you logged in during your session.
Analytics Cookies: Help us understand how users interact with our site to improve performance.
Marketing Cookies: Track your browsing habits to show you relevant ads and offers.
Functional Cookies: Remember your preferences and choices to improve your experience.

4.3. Managing Cookies

You can manage or disable cookies via your browser settings. Note that disabling cookies may affect the functionality and user experience of our website.

5. User Rights

5.1. Access to Information

You have the right to request access to the personal information we hold about you. You can request a copy by contacting us at info@duttim.com.

5.2. Correction of Information

If you believe the information we hold is incorrect or incomplete, you have the right to request updates or corrections.

5.3. Deletion of Information

You may request the deletion of your personal information. Note that some data may be retained as required by law or for legitimate business purposes.